The case study is about how Marathon Oil Corporation worked with Information Mapping (IM) to transform and improve their pipeline operations documentation. Marathon was facing challenges with inconsistent, unreliable, and outdated documentation as well as inefficient documentation management processes.
IM conducted a needs assessment and audience analysis to develop a content architecture and structure for Marathon's documentation. They implemented a content management system tailored to Marathon's processes that enabled streamlined workflows and control over content.
The results were standardized and up-to-date documentation, improved operational efficiency, enhanced compliance with regulations, and centralized control over content.
Overall, through collaboration with IM, Marathon successfully transformed their pipeline documentation by utilizing analysis, technology, and industry best practices.
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