Facing the complex tasks of consolidating acquired banks and expanding services, First Union National Bank adopted Information Mapping to streamline creating policies and procedures.
With tight deadlines and budget constraints, the Bank's Support Services team used Information Mapping methodology and training to boost efficiency in developing standardized, clear documentation.
Despite resource limitations, Information Mapping enabled the team to complete the project on time and within budget. The manager confirmed Information Mapping increased writer productivity 25%.
This case illustrates Information Mapping's effectiveness in the financial sector for enhancing consistency, clarity, and productivity in complex initiatives with constrained resources.
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