White Papers

All available white papers

Top 10 symptoms that your organization’s communications may be failing

What if the documents your organization depends on are failing?
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10 Tips for making email work

Find out how to get your emails read and how to make email communication work again.
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Getting Compliance Documentation under Control

Whether you're writing policies, procedures or manuals, keeping compliance is mind is crucial when creating documentation for your business processes.
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7 features of successful compliance documentation

7 features to avoid non-compliance in your documents.

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Quick 6 Point Checkup

Is your documentation up-to-date? Find out with this 6 point check-up!

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Documentation: 6 Key Pieces of the M&A Puzzle

Download these 6 key puzzle pieces to help with your merger and acquisition documention.
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7 Step Guide to Better Quality System Documentation

Download this compact 7 step guide for practical tips you can apply immediately to improve your documentation.
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Do you need a Corporate Content Standard

Download this white paper to learn how the lack of content standards harms today’s organizations through increased inefficiencies, higher operating costs and increased risk.
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5 Tips for succeeding with Plain Language

Move beyond shorter sentences and think about ways to make information easily accessible, clear and understandable. Download these 5 tips to get started.
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Bridging the gaps in your documentation

This guide will show you how to identify gaps in your documentation and fill the gaps while creating your content.
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Information Mapping® and DITA

In this white paper, the author positions Information Mapping® and DITA and explains why it does not make sense to move from Information Mapping® to DITA, or vice versa.

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Beyond Basics: Getting the results you want from Plain Language

Efforts to improve grammar and reduce jargon are a good start, but agencies will need to go beyond these basics to get the results they want from Plain Language.

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