February 20-21, 2020 - Melbourne: Mastering Policies, Procedures and Documentation

Mastering Policies, Procedures and Documentation™ is a three day Information Mapping® course focusing on powerful, proven techniques for analyzing, organizing, and presenting information. It will help you to make your documentation and training materials clear, consistent, and user-focused.


  • February 20-21, 2020 (9:00 AM - 5:00 PM)
  • English spoken
  • $ 1850 (inc GST) (lunch and refreshments included)
  • 1300 728 441 or e-mail us for more info
  • Collins St, Melbourne (Australia)


Target audience

Mastering Policies, Procedures and Documentation™ is appropriate for anyone who needs to write

  • policies, directives, or protocols
  • procedures or work instructions
  • process information, or
  • compliance documentation.

Professionals in industries like Technology, Consumer Goods, Oil and Gas, Finance, Telecommunications and many other areas have benefited from this course. 

Course outline

Day 1: Information Mapping® Foundation

  • What is Information Mapping®?
  • The six Research-Based Principles
  • The new units of information
  • The six Information Types
  • FS Pro 2020 software: Features and functions

Day 2: Mastering Policies, Procedures and Documentation™

  • Information Mapping® Foundation™ Review
  • Analyze: Purpose, Audience and Scope
  • Organize: Topics become Blocks and Maps
  • Present: Presentation Modes
  • Case Study

Course package

A 1-year subscription of FS Pro 2020, our easy-to-use software in Microsoft Word.

Course materials
High quality manuals, slides and Quick Reference Cards.

Demonstrate mastery of the fundamental principles and concepts of the Information Mapping® method by passing an online exam and earn certification as an Information Mapping® Professional™. (Non-commercial use only)