Improve procedures and knowledge sharing
Your internal policies and workplace procedures are complex and they affect all your teams.
Information Mapping is a combination of a research-based method and tools, which help you to create better manuals, e-learning modules and internal procedures. Get new employees up to speed with the things they need to know and save your call-center employees precious time.
Insurance service providers rely on Information Mapping to
- Improve your policies, procedures and compliance documentation.
- Design digital content environments for easy-to-access information for employees and partners.
- Generate higher Customer Lifetime Value (CLV) with improved response times on all levels.
In need of better documentation practices? Contact us to learn more >