The recommended program for your needs is Developing
Procedures, Policies & Documentation.* This 3-day,
instructor-led workshop provides you with the in-depth knowledge,
hands-on experience and feedback you need to master the Information
Mapping method and write clear, effective content that is easy to
access and use.
This workshop is appropriate when
- readers rely on the documentation to get quick
answers to your questions.
- information is difficult to understand and use
effectively.
- information is wrong or not detailed enough.
- multiple authors are inconsistent in their approach
to documentation.
- documents do not work well online.
- information is hard to update and maintain.
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