The recommended program for your needs is Making E-Mail Work! This self-paced 2-hour e-learning program is a quick and easy way to learn to write e-mail messages that convey information more effectively and get the responses you need.

This workshop is appropriate when

• employees are overwhelmed by e-mail
• e-mails are hard to read and understand
• critical information is missing from e-mails
• employees are unclear on how to repond to e-mails requiring action
• too much time is wasted reading and responding to e-mails
• important e-mails get discarded because subject lines are misleading or unclear, and
• sales are lost because of poorly executed e-mails.

Also consider:

• Information Mapping Starter Kit * for a more comprehensive e-learning option that provides an introduction to the fundamentals of the Information Mapping method and access to the Formatting Solutions Pro software.
• Mapping Business Communications * for a classroom-based experience that addresses a broader range of communication types and more in-depth practice and experience.
• Communicate Write! Effective Communication Skills for Leaders * to learn to overcome common communication challenges and lead through writing

* includes free Formatting Solutions Pro software