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Vol 9| Issue 3
April 2010

Find out how other business professionals and organizations are solving tough business problems with Information Mapping, and how you can, too!

Tesoro Corporation Improves Quality and Usability of Standing Instructions with the Information Mapping Method

The Information Mapping Workshop Is Coming To Your Area!

- Boston:
May 11-13

- Columbus:
May 25-27

- See our full
schedule

Save $100
You must register by April 30th
(use promo code ND2010)

_______

1-Day Plain Language Course Is Coming To Your Area!

- Washington DC:
May 11

- Sacramento:
May 18

See our full
course schedule

Save $50!
You must register
by April 30th
(use promo code NP2010)

_______

Free Webinars!

April 13:
Information Mapping: What is it? Why use it?

May 11:
Writing in Plain Language

June 8:
Structured Authoring

The Tesoro Corporation is a Texas-based independent refiner of petroleum products. It is a Fortune 100 company that employs more than 5,000 people and operates 7 refineries in 6 states. Tesoro's marketing system includes several hundred retail gasoline stations. The company also sells wholesale to unbranded dealers and provides fuel to customers in the aviation and marine sectors.

Read this month's Spotlight on Success to see how Robert Kestenbaum, Senior Health and Safety Compliance Coordinator at Tesoro's Los Angeles refinery, developed a Mapped document that won high praise from a Tesoro executive manager who called it, "...the best instruction he has ever read or approved in his 40+ years in the refining industry."

Read the article

Early Summer Workshop Dates and Locations!

There's still time to enroll in a workshop near you! Class sizes are limited to ensure success, so register now while there is still room!

See our early summer course schedule below or click here to view our Course Schedule online.

2010 Early Summer Course Schedule

Date	Title	Location	Cost	View Schedule and Register
April 20-June 8	DBTC*	Online	$1055	Learn More
May 11	Plain Language	D.C.	$795	Learn More
May 11-13	DPPD*	Boston Area	$1555	Learn More
May 18	Plain Language	Sacramento	$795	Learn More
May 25-27	DPPD*	Columbus	$1555	Learn More
June 1-3	DPPD*	D.C.	$1555	Learn More
June 8	Plain Language	Boston Area	$795	Learn More
June 8-10	DPPD*	Dallas	$1555	Learn More
June 22-24	DPPD*	Atlanta	$1555	Learn More

*DPPD = Developing Procedures, Policies, & Documentation: DPPD Course Details
*DBTC = Developing Business & Technical Communications: DBTC Course Details
Plain Language: A Structured Approach: Plain Language Course Details

Click here to view the full 2010 Course Schedule.

Published by Information Mapping, U.S.
135 Beaver Street | Waltham, MA 02452 U.S.A.
"Information Mapping" and "Formatting Solutions" are registered trademarks,
and "The Method" is a trademark, of Information Mapping, Inc.
Copyright 2010. Information Mapping, Inc.