Vol 4| Issue 3
April 2009

  
         
 

Find out how other business professionals and organizations are solving tough business problems with Information Mapping, and how you can, too!  
   
  Easy-to-Use GMAC Instructions Reduce Help Desk Calls by 50%

 

 


Links & Resources

Visit our Web site

Learn about our flagship workshop, Developing Procedures, Policies, and Documentation®

See our event calendar for 2009

Special Offer: Free Document Assessment Session

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Learn about Information Mapping's Solution Areas

 

  


GMAC’s Residential Capital unit (ResCap) is among the largest mortgage servicing companies operating in the USA. Like other mortgage servicers, the company has been affected by the current economic situation and the severe downturn in the housing market.

To respond to increased regulatory scrutiny, ResCap needed to document a change to the organization’s e-mail retention policy that would be used by a diverse audience including sales, services, and IT.

Read the article to learn how ResCap’s Rachel Jones used the Information Mapping® method to develop a policy document that was so easy to understand that it reduced the usual number of calls to the help desk by 50%.

  
  Tell Us About your Information Mapping Success Story
 


Submit your story. If you are chosen, we’ll feature your organization and accomplishments with Information Mapping, and you will receive a $25 Amazon.com gift certificate!

  
   
 


Copyright, Trademark, and Other Information

Published by Information Mapping, Inc.
307 Waverley Oaks Road | Waltham, MA 02452 U.S.A.
"Information Mapping" and "Formatting Solutions" are registered trademarks, and "The Method" is a trademark, of Information Mapping, Inc.
Copyright 2009. Information Mapping, Inc.