Vol 3 | Issue 3
March 2009

  
         
 

Find out how other business professionals and organizations are solving tough business problems with Information Mapping, and how you can, too!  
   
  Idearc Media “Maps” the Way to Better Customer Service after Natural Disasters

 

 


Links & Resources

Visit our Web site

Learn about our flagship workshop, Developing Procedures, Policies, and Documentation

See our event calendar for 2009

Special Offer: Free Document Assessment Session

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Learn about Information Mapping's Solution Areas

 

  


2005 will be remembered as a year of natural disasters, including floods, wildfires, and Hurricane Katrina. In the wake of these events first responders, aid organizations, and volunteers worked to help the many Americans whose lives had been disrupted. Meanwhile, at Idearc Media, the Customer Care organization was coping with floods of another kind—the floods of calls from customers in disaster areas whose businesses had been damaged or destroyed.

Bev Jacoby, a manager within the Customer Care Methods and Procedures organization at Idearc, needed to quickly produce new guidelines for helping the Customer Care team communicate with distressed callers.

Read the article to find out how she met this challenge.

  
  Tell Us About your Mapping Success Story
 


Submit your story. If you are chosen, we’ll feature your organization and accomplishments with Information Mapping, and you will receive a $25 Amazon.com gift certificate!

  
   
 


Copyright, Trademark, and Other Information

Published by Information Mapping, Inc.
307 Waverley Oaks Road | Waltham, MA 02452 U.S.A.
"Information Mapping" and "Formatting Solutions" are registered trademarks, and "The Method" is a trademark, of Information Mapping, Inc.
Copyright 2009. Information Mapping, Inc.