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Suzanne
Whitehead, training manager at MetroLink,
the St. Louis region’s public transportation system, won the
2008
IMAP Award for her submission in the Training Materials
category. She’s been an avid user of The
Method™ ever since
she attended an Information Mapping workshop in 2003 while working
for a large financial organization. “I think like this,”
Suzanne told us. “My background is in human resources and
training, and I immediately saw the value of this technique. When
I left the bank I introduced it at my next company, and of course
I did the same when I came to Metro.”
Find out how Suzanne uses troubleshooting job aids to keep MetroLink
running on time! Read
more.
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