For an organization to operate consistently and fairly, employees and managers need to know clearly what the policies are, and what they have to do to comply. In regulated or audited organizations, clear statements of policies and compliance requirements are especially important. But when policies and procedures get tangled, it's much harder for everyone to know what to do and how to do it.

Complex information doesn't have to result in unreadable documents. For over forty years the Information Mapping^® method has helped writers create clear, easy-to-understand documents. This month we'll look at how the Method™ can untangle information into readable, usable chunks.

See how the Doc Advisor untangles Policies and Procedures to make information simpler and easier to use.

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Are your procedures unclear or nonexistent? Is your online help difficult to navigate? Are your manuals unwieldy? If so, then your documentation is costing you money. Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
• organize information in modular, flexible units for later re-use, and
• implement a documentation project.

Read more about our Developing Procedures, Policies and Documentation workshop here.