Making Procedures Work e-Workshop

Ineffective - or non-existent - procedures can lead to mistakes and performance errors, poor product quality, failed audits, fines for noncompliance, a swamped help desk, high stress and low morale. What can you do to improve your procedures and avoid painful business problems? Find out in this 2^1/2-hour e-workshop.

Dates:	Tuesday, January 6, 2009 Tuesday, April 21, 2009
Time:	12:00-2:30 pm ET/ 9:00-11:30 am PT
Cost:	$249
Registration:	Click here to register.
Instructor:	Cathy Nairne, Manager, Learning Programs, Information Mapping, Inc.

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What You Will Learn
In this e-workshop, you will

• discuss why procedures are a problem in many organizations
• take the first steps toward improving the effectiveness of their procedures, and
• apply a checklist to identify their procedure problems.

Features
Making Procedures Work! features

• short modular lessons
• practice exercises to help learners apply skills and assess progress, and
• a checklist for assessing your procedures.

Your Instructor

This e-workshop is led by Cathy Nairne, Information Mapping's Manager of Learning Programs. Cathy is a much-sought after speaker at conferences and seminars across the country, teaching people how to improve workplace performance through effective communications by applying the research-based Information Mapping™ method.

More Information
For more information on this e-workshop or on our other learning programs

• call 1-800-INFOMAP (463-6627) ext. 3350, or
• send an e-mail to inquiry@infomap.com.

See our complete workshop list.