Developing Procedures, Policies and Documentation
Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money. Documentation problems lead to inefficiency, noncompliance, and reduced productivity.
By taking our Developing Procedures, Policies and Documentation workshop, you will learn how to
- define audience information needs and requirements
- design information that meets user needs
- develop information that is user-focused, accessible, and easy to update
- organize information in modular, flexible units for later re-use, and
- implement a documentation project.
"As a novice I did not realize the scope of the subject .... Our training people need to get the word out to everyone to take this most excellent class." --Mark Johnson, Tax Analyst
How This Workshop Will Help
This workshop will help you
- reduce questions to supervisors and support lines by creating documentation that users will rely on
- organize long documents so users can find information quickly, and
- start writing more easily, reduce writing time, and get better results from your documentation.
Cost
The Developing Procedures, Policies and Documentation public workshop costs $1,555.
To register for Developing Procedures, Policies and Documentation, or for private workshop pricing
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