Insider Newsletter from Information Mapping

Employee Profile - Jason Brantley

Information Mapping, Inc.
307 Waverley Oaks Road
Waltham, MA 02452 U.S.A.

T: 781.547.3100
or 800.INFOMAP
F: 781.547.3200
E: inquiry@infomap.com
W: www.infomap.com

June 2006	www.infomap.com	Vol. 14, No. 2

Employee Profile - Jason Brantley

by David Singer, Contributing Writer

Within Information Mapping, Inc.’s Learning Services Business Unit, the Client Services team is involved in nearly every aspect of day-to-day operations. The team’s responsibilities include training event coordination, technical support and customer service. The pace is hectic and the action is virtually non-stop: during a typical day, Client Services team members are constantly on the telephone, handling the myriad logistical tasks necessary to set up private and public Information Mapping classes, answering inquiries, taking registrations from customers, and providing support to users of the highly successful Formatting Solutions software product.

Client Services Team Lead Jason Brantley wouldn’t have it any other way. “What I like best about my work is the interaction with customers,” he told our interviewer. “It really helps me to understand their needs, and that helps me find ways to improve our processes. Our customers are always giving me ideas about how we can deliver better services.”

Jason is a native of Long Beach, CA who came to Boston in 1988 and, as he puts it, “fell in love with New England.” He has been an area resident ever since. His professional background includes management of a telesales group at a company within the publishing industry. When friends working at Information Mapping, Inc. urged him to apply for a position here, Jason quickly became intrigued.

“I found the Information Mapping method to be a very interesting product,” Jason said. “I liked the idea of selling intellectual property, rather than working at just another company that sold something in a box.”

Jason joined Information Mapping, Inc. in 2004 as a temporary employee and quickly accepted a full-time position. The Learning Services Business Unit was growing, and he was tasked with developing new processes and implementing new technologies to enable the Client Services team to support this growth. Jason’s background in process improvement and his lifelong interest in technology have served him well in this role: he now leads a team that regularly receives kudos for their focus on customers’ needs and their responsive and efficient service.

Welcome as these praises are, they have not led to complacency. “We need to work hard in order to keep up with changes in the technology,” Jason explains. “This is especially true for the advanced development of our Formatting Solutions product (the recently released version 3.0). It’s a very robust product and this upgrade represents a quantum leap, as compared to older versions. We want to make sure that we can help our users get full value from it and take advantage of all of its capabilities.”

In the future, Jason hopes to increase his involvement in managing customer relationships, especially with the growing number of organizations participating in our Instructor Licensing and Certification Program. He is confident that providing the certified instructors and administrators within those organizations with the highest possible levels of service and support will lead them to greater success with Information Mapping techniques.

Jason lives in Belmont, MA with his wife, Shannon, and their three cats. His leisure time interests include music and technology. Contact him at jasonb@infomap.com.

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