Insider Newsletter from Information Mapping

August 2007

Live Webinar: Getting Compliance Under Control

Compliance, Risk, and the Art of Policy and Procedure Writing at the 2007 Risk & Control Conference, The Institute of Internal Auditors (IIA), San Diego, CA

September 2007

Live Webinar: Creating Effective Laboratory Documents

Live Webinar: DITA, Topic-Based Authoring, and Information Mapping: What Authors Need to Know

Live Webinar: Creating Effective Laboratory Quality Manuals

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Information Mapping, Inc.
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July 2007	www.infomap.com	Vol. 15, No. 2

Information Mapping Launches Revolutionary Authoring Tool: Content Mapper™ for DITA

By Cynthia Whitty, Public Relations Specialist

Content Mapper™ for DITA allows writers to easily generate DITA-compliant topics in XML using a familiar Microsoft™ Word environment.

Information Mapping recently announced the release of Content Mapper™ for DITA. A stand-alone product that allows writers to work in a familiar Microsoft™ Word environment, Content Mapper for DITA generates DITA-compliant topics in XML.

In addition, Content Mapper for DITA costs significantly less than the technology-focused XML-editors and anyone can learn to use it quickly. The new product makes implementing DITA easy for organizations that want to get started creating DITA content today.

Click 'Read this article' for more info.

Join us for our popular Webinars on important documentation and communications issues. These Webinars concern business professionals, program directors, course developers, writers, and anyone who wants to use information more effectively to improve customer satisfaction, workplace performance, and product quality, and save time and money.

Save your seat now and gain valuable information critical for your success! Space is limited.

Upcoming topics include:

Getting Compliance Under Control
Creating Effective Laboratory Documents
DITA, Topic-Based Authoring, and Information Mapping: What Authors Need to Know, and
Creating Effective Laboratory Quality Manuals.

Click 'Read this article' to view our upcoming schedule.

Call for Submissions Announced for
Annual “IMAP Awards”

By Cynthia Whitty, Public Relations Specialist

Information Mapping is pleased to announce a call for submissions for its annual IMAP Awards for the best examples of applications of the Information Mapping® method. The submission deadline is July 31, 2007. Winners will be notified by August 31, 2007.

A winner will be chosen in each of the following four categories:

• Best Documentation or Training Material
• Best Policy/Procedure
• Best Business Communication, such as memos, e-mails, reports, or proposals, and
• Best Web Application.

In addition, a Grand Prize winner will be selected.

Click 'Read this article' to view submission guidelines and prizes.

Hints & Tips: Using the Formatting
Solutions® Pro Tutorial

By Cynthia Whitty, Public Relations Specialist

The Formatting Solutions® Pro (FS Pro) Tutorial installs as part of Information Mapping®'s FS Pro formatting software. New users are encouraged to take the tutorial to effectively apply Information Mapping's recommended formats to their documents. It's also great as a refresher for those who want to review or learn more about the features and functionality of FS Pro.

Click 'Read this article' to learn more.

Case Study: Comerica Bank

By Cynthia Whitty, Public Relations Specialist

Founded in 1849 as the Detroit Savings Fund Institute, Comerica Bank served Detroit and later the state of Michigan. Today, the bank has over 11,000 employees and operates in California, Texas, Arizona, Florida, and many other markets. Though Comerica has grown, its focus on forging long-lasting customer relationships and helping people and businesses be successful has not changed.

‘Redesign’ Strategy Includes Information Mapping
In the 1990s a new CEO launched a project to review and redesign the company. Comerica’s bureaucracy was streamlined, businesses or products that were unprofitable were dropped, the company’s top-performing lines were strengthened, and the bank expanded into Canadian and Mexican markets.

One element of Comerica’s redesign effort was to adopt the Information Mapping® method as its documentation standard. Branch offices develop all of their policies and procedures using the method. Recently, a procedures team was formed to standardize documentation nationwide, using Information Mapping to incorporate best practices for the two call centers, one in Texas with 50 employees and one in Detroit with 100.

Click 'Read this article' to learn more.

Employee Profile: Cathy Nairne

By Cynthia Whitty, Public Relations Specialist

After teaching at the secondary and post secondary levels in Atlanta and working in training and marketing support and sales for Burroughs/Unisys Corporation, Cathy Nairne started at Information Mapping, Inc. (IMI) in August 1992 as a contract instructor. In that role, she taught the Information Mapping® method throughout the United States and the world. In 1995, she became the manager of IMI’s instructor staff, a position that has expanded to include the design and development of IMI’s workshops, the development of e-learning workshops and Webinars, and speaking at conferences and professional gatherings nationwide.

Click 'Read this article' to learn more.

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