Information
Mapping Workshops are Coming to a City Near You
e-Workshops
Teach Valuable New Skills
Grants
Available to Fund Employee Training
Case
Study: Quick Reference Chart Increases Effectiveness of Customer Service
Training
Hints
& Tips: Keep Current with Our FS Pro Upgrade Subscription Program
Employee
Profile: Fran O'Brien
April 2008
International
Society for Performance Improvement (ISPI), 2008,
New York City, NY
Boston
Chapter for the Society for Technical Communication (STC),
Burlington,
MA
Training
Officers Consortium 2008 Annual Institute,
Norfolk, VA
May 2008
Society
for Human Resource Management (SHRM) Metrowest Chapter, Framingham,
MA
Association of Proposal Management Professionals (APMP) International
Conference, Rancho
Mirage, CA
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March 2008 |
Vol. 16, No. 1 |
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Information Mapping Workshops are Coming to a City Near You
We offer a variety of workshops that can help you develop high-quality content for your business and technical communications. Check out our programs and find one that fits your schedule.
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e-Workshops Teach Valuable New Skills
Learn skills that you can immediately use on the job!
Information Mapping’s e-workshops are highly focused, 2 ½-hour online training sessions that introduce you to valuable new skills. You will gain an introduction to specific topics and new skills that you can immediately apply.
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Debbie Kenny to Present at the International
Society for Performance Improvement (ISPI) Conference
in New York City
Learn the benefits and challenges of modular writing—and
the top 10 things you need to know about this powerful, easy-to-learn
approach to managing information—at an upcoming ISPI workshop. Debbie
Kenney, Vice President and General Manager, Learning Solutions, will present
Writing Modular Content for Multiple Audiences at the ISPI conference
on April 8 in New York City. Debbie will also host an “Apple Barrel”
session on Advancing Your Leadership Skills through High-Performance Communications.
For a complete list of our upcoming events,
click
here.
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Grants Available to Fund Employee Training
As the nation continues to compete in an ever-expanding global economy, it is critical that corporate America consists of educated and highly skilled individuals. The U.S. Department of Labor aims to achieve this through the Employment and Training Administration (ETA) and high-quality job training. States across the nation have federal funds that are designed to provide applicants, or employers, with funds to train current and newly hired employees.
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Case Study: Quick Reference Chart Increases Effectiveness of Customer Service Training
Customer Services Reps at The Men’s Wearhouse use a reference chart, developed with Information Mapping concepts, to find information at a glance.
When it comes to creating training documentation,
Shelley Fitze of The Men’s Wearhouse likes to think big. Perhaps
this is because the corporate offices where she works are in Houston,
TX, but more likely it is just that Shelley knows what will work best
for her audiences. The Customer Service Quick Reference Chart that she
designed to help train CS Representatives is certainly big, measuring
nearly two feet square. It is also a visually striking and highly effective
application of Information Mapping techniques.
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Hints & Tips:
Keep Current with Our FS Pro Upgrade Subscription Program
Formatting Solutions (FS) Pro is constantly being upgraded to address known issues or problems and add new features and improvements. Information Mapping’s FS Pro Upgrade Subscription Program is the best way to get quick, affordable, and efficient access to the most current version of the software.
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Employee Profile: Fran O'Brien
Originally from Ohio, Fran earned a bachelor’s degree in philosophy from Yale University. Further education at the Graduate School of Business, University of Texas brought him to the world of management consulting where he has worked for the past 21 years.
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Copyright, Trademark, and Other Information
Published
by Information Mapping, Inc. Information Mapping® and Formatting Solutions®
are registered trademarks of Information Mapping, Inc.
© Copyright March 2008. All rights reserved.
This message is privileged, confidential, and intended for the addressee only. If you have received this communication in error and are not the intended recipient, immediately notify the sender and delete this message from your computer. Your dissemination, modification, printing or copying of this message is prohibited. The contents of this message may contain personal views, which are not the views of Information Mapping, Inc. unless specifically stated. In compliance with Public Law No. 108-187 effective January 1, 2004.